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Decot

Not recive premium paid with mobile via apple

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Hello,

I can't see any log of your payment on our side - are you sure it went through?

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Hi Decot,

Unfortunately, Apple does not give us the ability to look up orders via an ID, and we do not have any API logs or subscription attempts from your account 'Decot'. Is this the same user account you are using on the app?

I would recommend contacting Apple for a refund, and then attempting the payment again.

Thanks

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