Frequently Asked Questions


Why hasn't my premium been applied?
If you've made a payment via PayPal and your account has not yet been credited premium status, it's likely that you've forgot to attach your reference code as a note alongside the payment.

If you check your PayPal email, you should have received an email from us with a link that will activate your premium membership. If it's not there, or you didn't use PayPal, then please contact us using the form below.
Why has my account been disabled?
It's likely that you've previously registered an account with us, and our system has automatically banned your account with strong indications of trial abuse - intended for new users only.
How can I delete my account?
Please complete the contact form below from the registered email of your GE Tracker account and staff will delete your account. If you do not have access to the registered email, and have a Premium account, please also supply any payment receipts you may have.
PayPal warning

We have noticed delays with PayPal this week, and in some cases it may take up to 90 minutes to notify us of your payment. We have also noticed abnormal PayPal notifications being sent for subscription payments, and in some cases, this is failing to attach the payment to your account.

If you contact us with your PayPal email address and Transaction ID, we can update your account immediately.

We will automatically email you when we have processed your payment.

We have contacted PayPal regarding these issues, and we apologise for the inconvenience.

If you have any questions or would like to find out more about the service, you can contact staff via the form below. We aim to respond to all emails within 24 hours.

As we are generally available 24/7, our Discord #support channel is a very good method of contact, and may mean that your query is answered faster.

Join Discord
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