Did not receive premium

[IO Ravine 0]

Renewed my sub on 10/19 via the paypal link on ge tracker. Now my sub ran out without warning and I lost most of my favorite items list  

Transaction id = 1NX240165N6144349

[James 63]

Hey! 

I can see your payment has gone through on the PayPal dashboard but it looks like there's a delay in notifying the site which is why your account hasn't been updated yet. I've just put an extended trial on your account so you can use the premium features right away.

Your favourites are capped at 7 as a standard user but thry aren't gone don't worry! You should be able to see them all again as a premium (trial) user. 

I'll check back on this tomorrow to see if it's gone through. 

Good luck merchanting, and thanks for subscribing. 

[IO Ravine 0]

Thank you very much for the help!

 

[IO Ravine 0]

My extended trial has expired, and I still have not been credited for my month of premium.

[James 63]

Hey!

Sorry about that, I have just manually entered your subscription information into the database so it should be fixed from now - I was hoping that when the PayPal issues had cleared that your account would have been automatically upgraded.

In some user's cases we've seen a 90 minute delay before we are told about a payment, but in your case we were told the payment was "Refunded" instead of "Completed" - I'm in touch with PayPal and trying to work out what's going on (i.e. what they've broken)

Again, sorry for the inconvenience. 

[mr webster 0]

hi ive just bought premium ive refreshed the account even logged in and out and it has not updated or saying am a premium member my transaction id is 1UW639419P9997451